Case study: One Garbled Memo

Case study: One Garbled Memo Case Study Case study: One garbled memo – 26 baffled phone calls Joanne supervised 36 professionals in 6 city libraries. To cut the costs of unnecessary overtime, she issued this one-sentence memo to her staff: When workloads increase to a level requiring hours in excess of an employee’s regular duty […]

Case study: One Garbled Memo Read More »