Assessment Task 3 – Negotiation and conflict resolution – Case Study

Case Study: JKL Industries Conflict

Posts / Assessment Task 3 – Negotiation and conflict resolution – Case Study, BSBLDR502 Lead and manage effective workplace relationships, Case Study: JKL Industries (Unresolved conflict situation), Describe the outcome that is being sought by JKL Industries, Describe the outcomes being sought by Participant 1, Describe the process that will be used to resolve this particular conflict – list all of the steps you will take and if necessary provide a brief description of why you will complete that step, Describe what expert advice may be needed to assist in the conflict resolution – WHO and WHAT advice and support will they give

Case Study: JKL Industries (Unresolved conflict situation) Norm Johnston is a service manager and reports to Nicole Bond, who is JKL Industries operations manager. Norm has worked at JKL Industries for 18 months and during that time has been the recipient of a number of complaints from his team including: mechanics complaining of excessive overtime …

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