Address the communication in a way that indicates whether or not this will be to each individual client or all of the clients your team works with. Archives

Communication: Sharing Bad News

Posts / Address the communication in a way that indicates whether or not this will be to each individual client or all of the clients your team works with., Address the communication in a way that indicates whether or not this will be to each individual employee on your team or your entire group of remaining team members., Develop a clear communication to the employees that provides them with the information they need to know in order to continue to do their work at the highest level., Develop a communication to the clients to provide them with the information they need going forward in working with the business., Identify what form of communication medium is most appropriate (phone call email face-to-face or other medium) at the beginning of the communication to the clients., Identify what form of communication medium is most appropriate (phone call email face-to-face or other medium) at the beginning of the communication to the employees, The communication should consider how this news will be perceived by the client and attempt to be thoughtful and transparent as possible within the communication.

Communication: Sharing Bad News The company you work for has experienced a significant reduction in revenue leading the company to employee layoffs. You are one of several managers who manage a small team (5 people) that works directly with a small group of clients and have been notified that two people from your team are […]

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Address the communication in a way that indicates whether or not this will be to each individual client or all of the clients your team works with.

Communication: Sharing Bad News

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