Quality and Safeguarding Framework

Quality and Safeguarding Framework

Quality and Safeguarding Framework for Disabled Persons Reflective Journal 

The issue of disability spurs major debates which are mostly aimed at ensuring that the disabled attain the support that they require to lead meaningful lives. While there are many steps that have been taken to support the disabled people in Australia, not all these steps end up being successful. The existing organizations which safeguard the interests of the disabled people still need constant checks as they not only bring benefits to the disabled but also expose them to certain risks. Prior to the learning experience on the NDIS Quality and Safeguarding Framework, I barely understood its centrality in minimizing the risks faced by the NDIS participants and upholding the provision of quality services for the beneficiaries. The framework will help in ensuring that NDIS is even more beneficial to the participants by creating a greater understanding of the rules that govern service provision.

The learning experience helped me to develop relevant insights mainly in the provision of safe and quality services to people with disability. It was an eye-opening experience which I believe has changed my perception of the NDIS service provision. The knowledge gained in this learning experience will help me understand the plight of the disabled people even more, and the efforts that have been put in place to improve their lives. Despite the existence of the NDIS, NDIA and other organizations that cater for the interests of the disabled people, there is still a huge service gap that needs to be closed. The concept of choice and control does not necessarily guarantee the disabled improved autonomy and independence as some of their rights are often violated (Australian Government- Department of Social Services, 2016). They are not always allowed to speak out for their interests or against the violence, neglect and exploitation levelled against them. The Quality and Safeguarding Framework is, therefore, very essential in ensuring effective responses and monitoring of the issues that emerge from the performance of the NDIS.

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The development of an independent body is critical in the regulation of the NDIS market. The body is much likely to contribute to modifications in the NDIS service delivery across Australia. The Quality and Safeguarding Framework constitutes a consistent approach that will help in empowering the disabled populations in Australia to practice choice and control within a safe environment. It also sets up expectations for the NDIS staff and service providers to guarantee high quality service and support to the NDIS participants.

Rethinking my perception of service delivery in the context of NDIS, I believe that the learning exercise has shaped my understanding of what quality service provision entails. All the good intentions in the attempts to help the disabled to not always translate into benefits. Seemingly good interventions could lead to major risks that fully ruin the initial goodwill. Thus, there is a need to develop an independent body to oversee service delivery and give balanced solutions to the problems encountered in service delivery.


Australian Government- Department of Social Services. (2016). NDIS Quality and Safeguarding Framework.

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