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Quality and Risk Management Report

Quality and Risk Management Report

Answer any five (5) from the following questions. Each question carries 12 marks.

1. The concept of “quality” has evolved to mean far more than the integrity of a manufactured product. Quality now represents a philosophy, a system of methodologies and practices, and an ongoing commitment to business excellence that encompasses all issues – and engages all individuals – within an organization. Based on the comment enumerate the evolution of awareness of quality in healthcare among the public.?In the context of health care, the term quality has evolved to mean more than just a concept. Although the definition has not changed significantly, public awareness towards what encompasses quality health care has significantly increased.  As a beginning point it is important to note that quality is not synonymous to safety. The latter is a subset of the former and as IOM (2005, p. 108) notes; safety is just a contributing factor to quality in health care. The roots of the evolution that have led to the increase in the awareness on the role quality plays in health care can be traced in the IOM’s (Institute of Medicine) effort in the late 1990s.

IOM defines quality in health care as the extent to which health care services for the population as well as for individuals enhances the chances of desired health outcomes. The period before IOM intervention (June 1994) saw two patient die in Boston from an overdose of Chemotherapeutic drug (a drug used in cancer treatment). Following the death, a Boston newspaper carried the story on their headlines for three consecutive years mainly owing to the fact that one of the individuals who died from the overdose worked with the magazine.

The public reaction revealed not only shock but also disbelief to the story and the journey of awareness toward quality has started. It was against these grim backdrops tat IOM launched some investigation leading to a report, ‘Err is Human’, which concluded that about 44,000 to 98,000 American died annually from medical errors. The deaths raised serious concerns on the quality in health care; the competence of medical professionals and the supervision of trainees. Currie et al., (2005, p. 74) argues that although the medical professionals were fully aware of the safety and quality problems in the health care sector, the public had little knowledge/awareness of the magnitude that a flawed hospital system would cause. This served as the greatest wakening call. Following the report, IOM issued out some recommendation for the improvement of quality in health care the main ones being improvement of knowledge and leadership and setting of performance and safety standards.  These recommendations coupled with two others were critical for the setting of a quality health care environment and improvement of patient safety.blank2. Quality health care is defined as “the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge. According to the Institute of Medicine (IOM) report, the majority of medical errors result from faulty systems and processes, not
individuals. Processes that are inefficient and variable, changing case mix of patients, health insurance, differences in provider education and experience, and numerous other factors contribute to the complexity of health. Highlight the principles that are essential for promoting Quality of care.?

3. Write down the respondents’ perception regarding the forms of redress available to them in the event of harm by healthcare in their own country or another member state.?

4. Quality management can be thought of as the process of designing and executing products and services effectively, efficiently, and economically. In this context, effectiveness primarily involves the ability of the products and services to meet or exceed customers’ expectations, while efficiency involves the ability to provide products and services without wasting any resources. Risk management is the process of identifying, addressing, prioritizing, and eliminating potential sources of failure to achieve objectives. Based on your perspective, how have risk management and quality evolved?

5. Give a detailed note on quality improvement tools in Health care? 

6. For healthcare providers, there is perhaps no word that elicits as much confusion, fear and anger as “malpractice. Medical malpractice is “improper, unskilled, or negligent treatment of a patient by a physician, dentist, nurse, pharmacist, or other healthcare professional. Summarize some of the major influences that often lead to claims of
malpractices?

7. Risk management is important for all types of organizations, but it’s especially important in healthcare because human lives might be on the line. A good healthcare risk management plan can reduce patient health risks as well as financial and liability risks. List out – Risk management DOs and DON’Ts. ?

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