Operations Management in Health Care
Question #1: (9 points)1.1 Work stress and burnout among nurses is a serious issue in many health care organizations. Develop a mind map of this problem?
1.2 Choose a service offered by a healthcare organization and create a service blueprint. You may have to imagine some of the services that take place backstage if you are unfamiliar with them.
1.3 Develop a map of a healthcare process with which you are familiar. Make sure that your process map has a start and an endpoint, all inputs and outputs are defined, and all key process steps are included?
Question #2: (7 points)
If a hospital food service can provide inpatients with 9,000 meals in one month, in the meantime,
the radiology department performs all magnetic resonance images (MRIs) for inpatients. Given that the MRI machine would have a capacity of 24 MRIs/day and the department has two MRI
machines working 20 days a month. Based on the following data obtained from the two departments, answer the following questions:
2.1 Compare the single-factor productivity ratios between the two departments, using hours of labor.
2.2 Compare the multifactor productivity ratios between the two departments, using the dollar as a unit of measurement for productivity.
2.3 Assume that a new MRI machine could allow 20% of the labor force to be eliminated. Using a total equipment cost of $50,000, Is this a wise decision for a capital substitution over labor? Calculate the percentage of productivity improvement or decline after capital substitution for labor?Question #3 (4 points)
1n 2018, the total patient revenues in one of Dubai’s hospitals were 6 million dollars, wherein 20% of these revenues come from outpatient services. Given that inpatient days were 40,000 days and the numbers of productive and nonproductive labor hours were 80,000 and 500, respectively. Using the previous information, calculate:
3.1 The adjusted patient day
3.2 The adjusted occupied beds
3.3 If an FTE employee worked 40 hours per week for the previous calendar year, calculate the productive FTE in 2018?