Knowledge Audits for Business: Mavis Arts

Knowledge Audits for Business: Mavis Arts

Mavis Arts (MA) is a new Melbourne company selling and distributing art materials and tools with stocks obtained from different local and international suppliers, specialised in attractive, useful and popular items for mostly individual users and some commercial users. MA has experienced business growth over the last few years. Currently, all the business administrative and management activities such as sales, marketing, warehousing, purchasing, staff payroll and customer service are carried out with little use of information and communication technology (ICT). The administrative staff notice its importance, but finds it hard to market products online, particularly when a similar business started to do 2 so. Presently, an individual price tag is put on each product for sales on the shelves along all isles. A customer needs help to locate products. Too much time is taken for the service staff members to help customers with their requests. When a product is sold, it is recorded on the portfolio roll at the sales terminal, as well as a receipt printed for the customer. Stocktaking and reordering are done manually by checking items remaining on the shelves and recording items to be ordered. If customers want to know the availability of an item, they have to come to the store or ring and talk to a customer service staff. The owners seriously consider the need for staying competitive in time of their business growth in order to effectively retain their regular and new customers. This requires effective use and management of ICT. They need an effective technological solution to solve their problems, so that they can provide quality services and sustain their business.Analyse the above scenario, identifying and reporting on the following areas:

1. As a Business Analyst (BA), perform a business knowledge audit particularly about the functional units, jobs and roles (who, why, how, what, where and when) for the provided scenario.
2. You will need knowledge from the required topics covered in Weeks 4 – 7. You should complete the readings suggested in weekly sections provided in the unit.

Completion Guidelines

Organise your e- portfolio in a way that the single webpage contains all your answers under visible listed headings with their contents as instructed below:

1. An introduction: Introduce the background and business problem, and the contents of the portfolio.
2. Business case: State the business problem, opportunity for improvement and a business solution applying ICT in your role of a business analyst.
3. Stakeholder analysis: Provide in-text citations and references for the knowledge sources i.e. paraphrased statements, tables, charts, figures or diagram.

Identify clearly all the stakeholders and the knowledge sources.

Include documents showing the knowledge sources and their related stakeholders from the data collection.

4. Business context: Describe the business context for a system solution for the business problem identified.  Use diagrams as necessary.
5. Business processes: Identify and document the business processes which become part of the system. Use diagrams as necessary.
6. Conclusion