Internal Communication Portfolio Case Note

Internal communication can have many meanings depending on the context in which it is applied or used. In the organisational setup, international communication is then defined as the process through employees communicate with one another (Verghese, 2017). The success of international communication lies in the ability of the employees to possess and utilise interpersonal skills effectively, adopt excellent listening skills, possess nonverbal communication skills and communicate assertively. Failure to embrace these features leads to poor workplace communication.

Some of the common types of poor communication in the workplace are poor listening skills, the blame game, intimidation tactics and passive-aggressive communication. These examples of poor communication lead to confusion, frustration, friction and the creation of a tense environment that does not promote employees’ motivation (Schiller & Cui, 2010). The lack of motivation will have a negative ripple impact on the organisation, including a decline in productivity, lack of collaboration and poor relations between employees and customers.

Organisations can improve internal communication by employing several measures, including:

• Stetting programs that will promote information sharing and dialogue.
• Adopting information sharing culture and letting the leaders lead by example.
• Establishing reward programs to recognise employees who are effective in sharing information.
• Share the company’s vital information, for example, goals, objectives, personal and team goals through online platforms where they are accessible by all staff members.
• Encourage the use of online tools to share real-time information.

Professional writing and documentation skills are crucial in conveying suggestions and ideas appropriately. Professional writing and documentation do not only entail avoiding factual and grammatical errors but also delivering the content that suits the context. As such, whether an individual is a manager, a director or a lower-level staff, they must write content that suits the issue being discussed. Professional writing will help not only the target audience but also third parties such as friends, peers and stakeholders to understand the message. Therefore, whether texting blogging, emailing a colleague or posting, it is fundamental to master the art of good writing to convey the message effectively.

With excellent professional writing and documentation skills, it will be easy to develop and deliver workplace presentations. The ability to create an attractive presentation lies in confidence and efficiency and organisation and flow. With confidence and efficiency, and the individual will create a presentation that is precise and communicates the intended message. Effective writing and documentation skills will also make the organisation and flow of ideas easy. This will make it simple for the target audience to understand the idea being presented since there is a clear flow that shows the connection between different topics.

References

Schiller, S. Z., & Cui, J. (2010). Communication Openness in the Workplace: the Effects of Medium (F2F and IM) and Culture (U.S. and China). Communication Openness in the Workplace, 37-75. https://doi.org/10.1080/1097198X.2010.10856514

Verghese, A. K. (2017). Internal Communication: Practices and Implications. SCMS Journal of Indian Management, 103-113. http://dx.doi.org/10.2139/ssrn.2690026