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Develop and Implement Service Programs

Develop and Implement Service Programs

The questions in this part of the booklet cover the generic underpinning knowledge in the following relevant unit of competency:

CHCCCS007 – Develop and implement service programs

You must answer all questions using your own words. Some questions cover processes you would have likely encountered in your previous or current workplace. Ideally, you should be able to answer these questions based on the processes in place at the workplace.

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1.       The following are processes involved the development and implementation of service programs in the community services sector. Match each process to their correct definitions.

a.      program design

b.      program resourcing

c.      implementation systems and procedures

d.     feedback

e.      complaints procedures

f.       evaluation

g.      continuous improvement

h.     accountability

i.        governance

j.        funding

 

 
Definitions
 
  1. It is the process of putting the program plan into effect.
 
  1. It is the provision of money to support development and implement of service programs.
 
  1. This process involves the adequate provision of both the material and human resource requirements required to develop and implement service programs.
 
  1. It is the responsibility and obligations of organisations to others, their consumers, their staff, and the broader community.
 
  1. This involves the careful planning and documentation of the processes needed to develop and implement service programs.
 
  1. It is the process for making and implementing decisions relevant to the development and implementation of service programs within an organisation.
 
  1. This is the process of gathering insights and responses to service programs from consumers to be used as the basis for improvement of these programs.
 
  1. It involves monitoring the performance of service programs against established indicators. It aims to determine whether service programs are effective or whether they are meeting their desired outcomes.
 
  1. It is an ongoing effort to improve service programs. It involves gathering feedback from consumers, staff, and management and addressing concerns, issues, and areas of improvement within service programs.
 
  1. It is a system in place to manage any concerns, issues, and dissatisfaction raised by a client regarding service programs.

 

2.      In your own words, discuss the following principles that must be incorporated in designing service programs in community services.  Each discussion must be 60 – 100 words in length.
a.      Person-centred
b.      Strengths-based

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3.      In your own words, discuss principles of resourcing in developing services in community services.  Your discussion must be 100 – 150 words in length.
 
 

 

4.      Identify discuss the following principles of implementation systems and procedures in service program development in community services. Each discussion must be 60 – 100 words in length.
 
a.      Communicating roles and responsibilities to stakeholders
b.      Integrating user feedback into monitoring processes
 

 

c.      Maintaining relevant program and service delivery documentation

 

5.      In your own words, discuss each of the following principles for effective complaints systems and procedures in service program development.
 
a.      Visibility and accessibility
 
 
b.      Responsiveness
 
 
c.      Objectivity
 
 
d.     Confidentiality
 

 

6.      In your own words, discuss how the S-M-A-R-T model is integral in evaluation processes in service program development and implementation.

Your discussion must be 100 – 150 words in length.

 
 

 

7.      In your own words, discuss the underlying principles of continuous improvement in service program development.

 

Your discussion must be 100 – 150 words in length.

 
 

 

8.     In the community services sector, organisations and staff are held accountable, especially in the delivery of service programs. In your own words, discuss the principles underlying this.

 

Each discussion must be 100 – 150 words in length.

 

9.      Governance is essential to the success of community service organisations, their operations, and the service programs they deliver to their clients and the broader community.

 

In your own words, discuss the principles of governance in service programs in community services. Your discussion must be between 60 – 100 words.

Guidance: Your responses must be within the context of service program development in the community services sector.

 
 

 

10.  The following are principles that articulate the basis for a strong funding between the government and all not-for profit organisations receiving grants funding. In your own words, discuss each principle. Each discussion must be 60 – 100 words in length.

Guidance: Your responses must be within the context of service program development in the community services sector.

 
a.      Value for money
 
 
b.      Fairness, integrity, and transparency
 
 
c.      Coordination
 

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11.   Describe the support you can provide to the following consumers/clients to ensure that they are encouraged and sustained to participate in all levels of service program planning in community services.

Your discussion must be between 60 – 100 words in length.

 
a.      Support for older people
 
 
b.      Support for indigenous people requiring employment support
c.      Support for people in situations of  domestic abuse
12.  Discuss ways in which you can support consumer participation in each of the following levels in program planning in the community services sector.

 

Each discussion must be 60 – 100 words in length.

a.      Consumer identification and selection
b.      Development of the plan
c.      Implementation of the services
 
d.     Evaluation of the plan and follow up

 

13.  In service program development and implementation, requirements of specific user groups and individuals need to be considered and incorporated into planning.

Elaborate on the requirements of homeless young people by answering the following questions.

 
a.      Identify three (3) potential needs of homeless young people.
b.      Describe risks that homeless young people may be exposed to.
c.      Discuss ways in which you can increase opportunities for homeless young to participate in service programs.
d.     Identify two (2) factors that may pose as barriers/issues to participation for homeless young people in service programs.
e.      Discuss how different services and or agencies can work together in delivering service programs to homeless young people.

 

14.  Discuss the regulatory and sustainability considerations for service program development in community services sector.
a.      Regulatory considerations
b.      Sustainability considerations

 

15.  Identify at least one (1) standard, code, and piece of legislation that apply in delivering service programs to the following user groups.

 

Complete the table provided below.

 
Homeless young people
Standards  

 

Codes  

 

Legislation  

 

 
People in situations of domestic violence
Standards  

 

Codes  

 

Legislation  

 

 

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