Department of Administrative Services Scenario

Department of Administrative Services Scenario

The Department of Administrative Services (DAS) provides a number of services to other departments in an Australian State Government. These services include HR and personnel management, payroll, contract tendering management, contractor management, and procurement. These services have all been provided from the Department‚Äôs own data centres.¬†As a result of a change in Government policy, DAS is moving to a ‚ÄúShared Services‚ÄĚ approach. This approach will mean that DAS will centralise a number of services for the whole of Government (WofG). This means that each Department or Agency that runs one of these services for its own users, will be required to migrate its data to DAS so that it can be consolidated into the DAS centralised database. DAS will then provide these consolidated services to all other Departments and Agencies within the Government.

The Government has now decided that they want to centralise the application and renewal of licences from a number of different agencies into one single portal. The portal will be branded as MyLicence.  The Government’s strategy is that the process of licence application or renewal for virtually all licences follows an almost identical workflow, even though some of the data may differ for different types of licences.  Their aim is to have a single workflow for all licences, with some additional steps in case of special requirements for a particular type of licence.

The Government also sees the opportunity to gain a better view of what licences each citizen holds, and wants to link that data to other data that they hold about each citizen. In order to achieve this, the Government plans to encourage citizens to register on the MyLicence portal and create their own informal digital identity. This will allow all the licences, renewal dates, and other associated information for that digital identity to be available for viewing on a single page.  This data, particularly when linked to a citizen’s digital identity, can then be used for more effective planning and decision making by Government and other public agencies.

The plan also has the advantage of simplifying the process of acquiring and renewing licences for its citizens so that they only need to go to a single web portal to acquire the licenses that they require.

The Government proposes, in line with its ‚ÄúCloud First‚ÄĚ policy, to use a public cloud provider to host the MyLicence portal, processing and databases. The Government also wants to ensure that all data remains on Australian soil so that it can ensure that data sovereignty does not cause any issues with MyLicence.


After your successful engagement to develop privacy and personal data protection strategies for DAS, you have again been engaged to develop a Personally Identifiable Information (PII) privacy and personal data protection strategy for the MyLicence portal. You are to:

  1. Develop a Threat and Risk Assessment (TRA) for PII data for the MyLicence portal. This TRA should consider both the privacy and data protection aspects of PII data in the portal. (30 marks)
  2. Develop a PII strategy proposal for the DAS MyLicence portal. The strategy should consider the threats and risks to both Privacy and data protection for the PII data collected in the MyLicence portal as well as possible controls to mitigate the identified risks. (30 marks)
  3. Develop a strategy to protect the informal Digital Identity that a user may create in the MyLicence portal. You should consider both the privacy and data protection aspects for a digital identity as well as possible controls to mitigate the identified risks. (40 marks)
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