Stockroom Restaurant: Consulting Case Study

Task:– Assess the business of Stockroom Restaurant at the Intercontinental Sydney Double Bay, Sydney

– Identify the key issues that caused problems and failed the operation of Stockroom Restaurant.

Consulting Case Study

Stockroom Restaurant at the Intercontinental Sydney Double Bay, Sydney

Michael, the General Manager of Intercontinental Hotel in Double Bay, Sydney, has contacted your Restaurant Consulting Agency to seek assistance with the hotel Restaurant, Stockroom. Michael is an interim GM, who was assigned to the property after the former GM resigned to help the property through a difficult moment. Since the hotel was opened in 2015 the past years had been a rollercoaster. Everything seemed to work well during the first year of operations, when a solid team and product offering was established. In late 2016 both the Executive chef and Restaurant Manager resigned and left the restaurant in the hands of Sous Chef and Restaurant Assistant Manager. After the first year of operations numbers started to rapidly decrease and the customer satisfaction was very low. The senior management started receiving many complaints regarding food, service and atmosphere in the restaurant. In addition to this, during 2016 and 2017 quite a few restaurants and cafes opened in the local area, which had become a new dining hub in the city. Ever since, the numbers reached alarming levels and the job became harder, with more pressure and intensity for the staff, of which morale started to decrease and the majority of the long-standing staff left.

Stockroom Restaurant:

Stockroom opened in 2015 in conjunction with the five stars luxury Intercontinental Hotel (140 rooms), which is the only hotel in the local area. Stockroom was designed to be a French fine dining restaurant, with adjoined 30s’ inspired Stillery gin bar, which focused on elegant service and fine food to become the number one destination restaurant in the Sydney Eastern Suburbs. Even though the concept seemed successful in the first year, no feasibility study had been conducted before the restaurant opening. After the Executive Chef and Restaurant Manager left, operations kept running as per usual, however customer complaints, which had started before the departure of the two managers, started to become increasingly frequent and numbers of diners started to decrease dramatically. To relieve a bit the pressure from the staff, the GM at the time decided to modify the concept from a French fine dining restaurant to an up-market steakhouse, maintaining the name and branding of Stockroom. At present day, Stockroom is open 365 days serving breakfast from 6:30am to 10:30am, lunch from 12pm to 3pm and dinner from 6pm to 10pm. Stillery bar, which serves also Stockroom, is open from 10am to 12am every day and offers an all-day food menu in conjunction with the bar beverage menu.

Customer Base:

When initially opened, Stockroom’s main target markets were: hotel guests and locals for breakfast; business and hotel guests for lunch; families, DINK (double income no kids) for dinner. With the concept change Stockroom has seen a shift in the market it is attracting. While breakfast has remained the same, overall the restaurant is attracting an older demographic, both for lunch and dinner. The restaurant, given the up-market feel of the offering, is also appealing to groups for special events (most of them coming from the hotel conferences and in-house groups), and bridal and baby showers, which enjoy the high tea offering (normally available only in the bar) in the restaurant space. Hotel guests account for less than 20% of the total patrons for lunch and dinner, while account for more than 80% for breakfast.

Week 1 Quiz: The World Bank reports

Question 1

The World Bank reports that roughly ________ percent of the world’s population is poor.

A. 90

B. Correct Answer: 80

C. 75

D. 50

Question 2

U.S. companies monopolize much of the international entertainment media, which largely portrays U.S. products and lifestyles as glamorous and appealing. This situation would most likely be used as an example of ________.

Correct! cultural imperialism

cultures becoming more fragmented

the spread of high-context cultures

the stronger work ethic typical of developed countries

Question 3

Which of the following best defines international business?

It includes all business transactions in countries other than your home country.

Correct! It includes all business transactions involving two or more countries, whether the transactions are conducted by private or governmental organizations.

It includes all private economic flows between two or more countries.

It includes all public economic flows between two or more countries.

Question 4

According to the Ethical Trading Initiative (ETI), ________.

MNEs cannot be part of the process of setting ethical employment practices since they are the problem in the first place

Correct! no harsh or inhumane treatment of workers should be allowed

employment need not be freely chosen in order to be acceptable

child labor cannot be used unless there are no suitable alternatives

Question 5

Which of the following has caused consumers to demand access to foreign-made products?

Expectations of rising prices of foreign products have caused consumers to seek foreign products before their prices become prohibitive.

Fearing that their governments will enact restrictive policies on imports, consumers are stocking up on foreign products before restrictions are put in place.

Correct! Consumers have become more efficient in using media and technologies to compare prices worldwide.

Declining global affluence has caused consumers to seek out lower-priced products from abroad.

END OF PREVIEW 

Question 6

The broadening set of interdependent relationships among people from different parts of the world is known as ________.

outsourcing

franchising

offshoring

globalization

Question 7

Ethnocentrism in international business refers to the ________.

study of ethnic segments within countries

belief that what works best at home should work best everywhere

comparison of the Protestant ethic with other religious views

study of group ethics

Question 8

Which of the following is a business objective for pursuing ethical behavior?

impose home-country behavior in the host country

avoid being perceived as socially irresponsible

reduce profit margins

replace home-country technology with host-country technology

Question 9

________ involves the sale and legal transfer of government-owned resources to private interests.

Renationalization

Deregulation

Antitrust legislation

Privatization

Question 10

________ can occur when demand declines and supply grows.

Deflation

Reflation

Chronic inflation

Inflation

Case Study: Do SUV ads reflect reality?

Despite the fact that the most common family structure in Australia is a couple with no children or a couple with dependent children (Australian Bureau of Statistics, 2010c), marketing messages continue to feature what is seen as the ‘typical’ family structure with a father, a mother, and 2.5 children. This type of family is still an image dominant in advertising campaigns, particularly for products that are considered as a ‘family’ purchase, such as a car. In the SUV market, for instance, most ads would show a mother and father in the front seats, and at least two children in the rear seats. It would be unusual to see an ad with only one child in the car. It would also not be common to see ethnic diversity, such as an Asian Family. The television ads for the Ford Territory are a good example of how the concept of ‘family’ is used to communicate the key attributes of the product to consumers. In an ad entitled ‘Thousands of possibilities. One Territory’ Ford uses numerous short scenes of family life to illustrate the range of activities that can be enjoyed by the buyer of its vehicle; see <www.youtube.com/ Almost all scenes include children, and frequently either babies or toddlers. There is also a distinctly ‘Australian’ feel to the scenes, with the outdoors and the beach dominating.Review the case and based on your chapter learning and topics covered in weeks 1, 2, 3 4 and
9, write a report by referring to the following tasks.
* Consider some of the recent changes in the Australian population. Do you think this could change the way we define Marketing?
*Do you think that companies that still continue to feature the ‘typical’ family in their ads are at disadvantage?
*Think of a type or style of car that would not use a family-oriented image or message in its ads. What types of people would marketers use in a television commercial for that type or style of car?

While analysing any business case one should consider the following
– Identify the problem(s) in the situation presented in the scenario
– Analyse the key issues within the context of the theory and concepts presented in your chapters
– Evaluate similar examples and strategy used by various company’s/organizations
– Develop and compare alternative solutions to the problems
– Consider the advantages and disadvantages of various possible solutions or outcomes
– Select the best solution, justify your reasons and make recommendations for action
– Conduct background research in finding out updates in the strategy and outcomes that have happened
since the period of the case for the selected company/organisation
– Appropriate analysis, evaluation, synthesis of key facts and contexts
– Proper grammar, professional writing, format and styleUseful resources for on analysing and writing case studies
http://library.unimelb.edu.au/__data/assets/pdf_file/0005/1232825/Case_Studies2.pdf3
http://library.unimelb.edu.au/__data/assets/pdf_file/0004/1232824/Case_Studies_1.pdf

Pharmacology/Biochemistry Based Questions

Question 1. (1 pg) The following two structures are provided

a) Examine structures A and B. Briefly identify in writing and describe parts of the molecule (as structural moieties drawn in your answer) of A and (separately) B that are initially metabolized. Provide (draw) the chemical structure of the anticipated initial metabolite(s). If there are few metabolites, so state and indicate why (with a chemical or biochemical explanation). b) Predict the approximate half-life values after separate oral administration of A or B. What structural or metabolic feature(s) helps determine the half-life?

Question 2. (½ pg) Draw 2-acetylaminofluorene.

a) Describe at least 6 metabolites that could arise from metabolism of 2-acetylaminofluorene. b) For 3 of the metabolites, briefly describe the enzyme(s) responsible for metabolite formation. c) For the 3 enzymes systems described as selected above, indicate whether the enzyme is inducible or prone to genetic polymorphisms and whether these mechanisms play a role in formation of the metabolite. Question 3. (½ pg) Consider that you are a drug metabolism scientist charged with defining the experimental approach to human drug metabolism of a new chemical entity (NCE).

a) Describe the 1st study you would do with the NCE and explain why you would do it. b) What is the concentration of the NCE used in these studies and why? c) What is the 2nd metabolism experiment you would do and why would you do this study? d) When would you do specific studies with inhibitors or induction studies and why?

Question 4. (1 pg) Briefly, (300 words or less) describe your understanding of the conversion of a specific drug or xenobiotic (your choice) to a specific electrophilic species or metabolite that could result in toxicity to humans.

a) Provide a detailed example by illustrating with chemical structures/metabolites. b) Present any evidence (including describing metabolite structures and enzymes) and discuss the role of metabolic processes (oxidation, conjugation, etc.) in the generation of the reactive material and/or the detoxication of the metabolite chosen above.

NURS1137 Palliative Care: Melissa Case Study

Melissa is a 37-year-old woman with stage 4 bowel cancer diagnosed twelve months ago. Melissa now has developed liver metastases. Surgery was undertaken last year and an ileostomy was created. Melissa has two children: Joshua (15-year-old son) and Emma (12-year-old daughter). Melissa has been separated from the children’s father, Daniel, for about ten years. The break up was acrimonious but they manage shared care of the children. Daniel lives a few suburbs away, about a fifteen minute drive. Melissa has been working as a full-time administration assistant in a medium sized publishing company thirty minutes away from home.

Melissa’s parents are both aged in their late 60’s and live in Queensland. Both parents have chronic health problems: Mum has unstable diabetes and Dad has COPD. She has regular email and phone contact, she previously visited her parents with the children during school holidays once each year. Neither parent is fit enough to travel to Victoria.

Daniel’s parents both became estranged from Melissa following her relationship breakdown with Daniel. Their only contact with Joshua and Emma was while they were with their father. Daniels’ ******** died three years ago. His father has re-partnered and now lives in a coastal Victorian town four hours drive from Melbourne.

Melissa has been treated by the team at a metropolitan health service up until now. Melissa has had several frank conversations with her oncologist and other specialists, and is now aware of her poor prognosis.. As such, Melissa is very concerned about her children and their ongoing care. The subject of Advanced Care Planning has been raised and Melissa has expressed interest. An appointment with the Advanced Care Consultant at the health service has been made for Melissa in a months time.Select one of the following topics to discuss in relation to Melissa.

1. The right to determine the time and place to die

2. Advance directive on managing her final farewell (funeral, wake etc)

3. Importance of having an up to date and legal will that cannot be challenged.

Marking: Please see rubric in Turnitin

Points to note:

The paper needs to be submitted via Turnitin on the subject site by the due date – Monday 30 September 2019 @ 2359.
The word limit is 2000 words (+/- 10%).
Use a title page at the commencement of your paper with the subject code, your name, your ID number, and the approximate word count.
An index is not required.
An introduction and a conclusion are both required.
Please use headings. Do not use ‘Body’ as a heading – think of something that accurately reflects the content in your discussion.
It is recommended you utilise a minimum of 15-20 references for this paper. Your discussion must be supported with high quality, peer reviewed research relevant to the topic.
Your paper must be formatted, cited, and referenced as per APA. http://www.apastyle.org/ or see the RMIT Library Guide.
Ensure your sources are recent (less than seven to eight years old unless you are citing a seminal piece in a historical context which is relevant to the topic) and peer reviewed. Use predominantly Australian literature; you may use international literature if it adds weight to your discussion.
Websites may be utilised if they are from valid sources: e.g. .gov, .edu, .org or government publications. Avoid using sites with .com in the address.
Make sure you are referring to current Victorian legislation. New legislation came into effect earlier this year. Do not refer to out of date legislation.

Key Ethical Challenges for eHealth and mHealthEthical, legal issues, risk, big data, sustainability and other key challenges for eHealth and mHealth:

  • Privacy and data protection: Security in the collection, storing and sharing of healthcare information. How is patient data adequately protected according to privacy law? How do different health professionals across different services (eg private general practitioners and pharmacists, public hospitals, other professionals in public and private health services) all share information smoothly for the best interests of patient care? What are the key ethical and legal challenges?
  • Data sovereignty: The notion that electronic data about patients is subject to the laws of the country, especially where global eTechnology providers are managing eHealth systems in other countries. This is one of the critical questions in big data and public health. Which law applies, when global technology companies based in one country are managing the data of patients in another country?

  • Developing interoperability: A term referring to when diverse systems operate together smoothly. What are the key ethical/legal issues?
  • eHealth equity and access: What access should people have to their own eHealthcare records, and what role are patient (consumer) and carer groups and NGOs playing in the governance of eHealth?
  • Governance with disparate systems: How does the proper governance of eHealth occur when health professionals may have different governance systems? What are the key ethical and legal challenges?
  • Risk management: Risk management in relation to the provision of information provided through telemedicine. What are the key risks, as well as the ethical and legal issues?
  • Standards and Quality of Health Information: Who is monitoring the standard and quality of healthcare information being provided online? Standards of health information provided through electronic means. An eHealth code of ethics has been developed to provide standards for health information provided through the internet. See this Rippen and Risk (2000), article: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1761853/.
  • Sale of medicines and products online: Consider this challenge with the recognition of the need to monitor and provide standards for online health products (see Liang et al., 2011). This issue is associated with counterfeit medicines, which are often available online. The WHO has developed guidelines for the combat of counterfeit medicines, which can be seen at this website: http://www.who.int/medicines/services/counterfeit/overview/en/.

Skin and Muscleskeletal Complains Case Study

A 48 year old male patient who is an electrician whom you haven’t seen in several years presents with chronic fatigue and mild chest pain frequently relieved by taking a break from working overhead. He’s married to a 47-year-old woman with MS and has two married children and one grandchild living nearby. He also complains of frequent eructation, flatulence, and indigestion after eating. He was told when he was 30 lbs. lighter that he could control his hyperlipidemia by diet.

CC: “I’m always tired, and I have this annoying chest pain when I climb a ladder.”

Past medical history: Anxiety, cholecystectomy, vasectomy

Vital signs: Blood pressure: 146/88; height, 6΄΄; weight, 242 lbs.

Lab results:

  • TC 230
  • LDL 180
  • HDL 32
  • Glucose: 178
  • Hgb 12
  • Hct 36
  • MCV 78

Questions:

  1. What additional subjective data do you think the patient will share?
  2. What additional objective data will you be assessing for?
  3. What National Guidelines are appropriate to consider? What level of evidence supports these guidelines?
  4. What tests will you order?
  5. Will you be looking for a consult?
  6. What are the medical and nursing diagnoses?
  7. Are there any legal/ethical considerations?
  8. What is your plan of care?
  • medical
  • nursing
  • complementary therapies
  1. Are there any Healthy People 2020 objectives that you should consider?
  2. Using the Circle of Caring, what or who else should be involved to truly hear the patient’s voice, getting him and the family involved in the care to reach optimal health?
  3. What additional patient teaching is needed?
  4. What billing codes would you recommend?
Criteria 10 Points 7 Points
Assessment Develops and demonstrates a clear & precise assessment plan supported with professional literature and includes objective and subjective data. Develops and demonstrates an assessment plan but not fully supported with professional literature may be missing one important piece of data
Guidelines/Evidence Thoroughly describes all relevant practice guidelines.  Clearly defines and delineates the levels of evidence that support the guidelines. Describes relevant practice guidelines and/or describes levels of evidence to support guidelines but does not do both.
Diagnostics Clearly describes all appropriate diagnostics (including sensitivity and specificity).  Clearly differentiates the difference between a positive and a negative finding and APN considerations Describes all appropriate diagnostics but does not discuss the difference between a positive and negative finding or lacks a discussion of specificity and sensitivity for each diagnostic

Professional Conduct of a Nurse/Midwife Case Study

On 5 January 2013, Patient A, who was 81 years old, presented to a GP clinic complaining of two nights of breathlessness when lying flat and shortness of breath. On examination, Patient A was found to have fine creps at the base of both lungs and slightly elevated jugular venous pressure. Her renal function was normal. She was commenced on oral Lasix and was recommended to have a clinical review two days later.
On 6 January 2013, Patient A attended a local hospital again with shortness of breath. Patient A was admitted to hospital as the oral Lasix had not improved her symptoms.
Over the course of the following days, Patient A’s condition did not improve. On 7 January 2013, the Visiting Medical Officer (VMO) reviewed Patient A and planned a chest x-ray and blood tests. On 8 January 2013, the VMO reviewed Patient A again and noted diarrhoea and right sided tenderness of Patient A’s abdomen. He organised a ventilation/ perfusion (V/Q) lung scan.
On 9 January 2013, Patient A reported dizziness. This coincided with an atrial fibrillation (AF) rate of 120/ min. The VMO was called to review Patient A. He noted that the V/Q scan was “interdeterminate”. Patient A was refusing food and liquid at this time, and was complaining of feeling very weak and having abdominal pain.
At 0830 hours on 10 January 2013, the VMO again assessed Patient A. He concluded that Patient A was depressed and anxious. He encouraged nursing staff to mobilise Patient A. The nursing notes that follow Dr Haron’s attendance refer to discharge planning at 1021 hours, and then, at 1315 hours, comment that Patient A felt unwell, had refused breakfast and lunch, had no energy and required encouragement to mobilise. Patient A’s respiratory rate was recorded as 28-30/ minute, but other vital signs were within normal limits.
At 1820 hours, the progress notes state that Patient A refused to tolerate her dinner. At 1910 hours, Patient A was observed to have a respiratory rate of 40/min and she was tachycardic at 122/min. At 1930 hours, Patient A was documented as feeling “woozy”, her skin was cold and clammy and she was complaining of severe back pain. Her BSL was 16.1mmmol/I. An ECG was conducted, which showed a heart rate of 168/min. The VMO was again called. He stated that Patient A should be administered Digoxin and Valium. At 2110 hours, showing Patient A’s respiratory rate was still at 40/min.
At 0530 hours on 11 January 2013, nursing notes state that Patient A was unable to void, was pale and grey, and had clammy skin and nausea. At 0830 hours on 11 January 2013, the VMO assessed Patient A and wrote “?Significant medical illness”. An abdominal x ray and pathology were ordered. The VMO returned at 1330 hours and noted that Patient A “won’t/ can’t mobilise [because of] pain in back and abdo” and that her white cell count had risen to 17.5, despite an absence of fever. A urinary tract infection was subsequently diagnosed and intravenous antibiotics were commenced at approximately 1430 hours. Registered Nurse (RN) John commenced her afternoon shift as the nurse in charge at 1430 hours on 11 January 2013. She read Patient A’s progress notes at approximately 1445 hours. In her evidence before the Committee, the respondent stated that she was immediately concerned about Patient A’s condition, and explained that she considered that the Hospital was not equipped to properly care for Patient A. The respondent said that she had been informed at the handover that Patient A’s treating doctor had “gone away” and “was unable to be contacted’. The respondent said that as Patient A’s doctor was not available, she intended that to have Patient A seen by the locum (who usually arrived at around 2100 hours on Friday evenings).                                                                                              At approximately 1720 hours, Patient A reported to nursing staff that she was feeling dizzy and had abdominal pain (8/10). She was observed to have a respiratory rate of 40 -.44/min, very low blood pressure of 89/53 and a heart rate of 88.
Shortly before 1810 hours, the respondent was advised of Patient A’s condition by an enrolled nurse. The respondent said that she would have Patient A reviewed once the locum arrived. At around 1810 hours, the respondent was informed that Patient A had continual diarrhoea. The respondent again said that she would have Patient A reviewed when the locum arrived. After this conversation, the respondent personally reviewed Patient A. The respondent did not document her observations. However, in her evidence before this Committee, the respondent acknowledged that Patient A’s vital signs had not improved at this time.
At approximately 1910 hours, the respondent arranged for a further ECG to be undertaken for Patient A.
At approximately 2020 hours, the respondent telephoned the Clinical Nurse Manager, Ms Catherine Jones, to arrange for medication to be obtained from the drug safe (for a patient other than Patient A). At approximately 2030 hours, Ms Jones attended the Hospital and signed for the medication. The respondent did not raise any issues concerning Patient A with Ms Jones at this time.
At approximately 2100 hours, the respondent and another registered nurse completed an ISBAR (Introduction Situation Background Assessment Recommendation) form. In that form, the respondent described Patient A as “deteriorating”, and recommended that Patient A’s condition be reviewed “ASAP”. She also stated that Patient A’s family had been contacted.
The locum, Dr Vallentine, arrived at 2200 hours. By this time, Patient A was critically unwell. The emergency on-call doctor, Dr Correy, arrived at approximately 2300 hours and inserted a large bore IV cannula to treat Patient A’s severe dehydration. Over the course of the night, attempts were made to transport Patient A to a rural referral hospital. The ability to transfer Patient A was significantly complicated by Patient A’s critical condition. Tragically, Patient A died whilst she was being assessed by the air evacuation team the following morning. The primary cause of death was stated to be septicaemia.Aim of assessment                                                                                                                                                                             The aim of this assessment is to develop your understanding evaluating the professional conduct of a nurse/midwife in the case study provided. The case study provided is a shortened version of a decision statement selected from Decisions of the Professional Standards Committee from the Nursing and Midwifery Council New South Wales. You are to identify professional practice issues from the case study and then draw on the professional frameworks and regulatory legislation, to develop sound and appropriate responses to the clinical incident that will inform your future practice.

Avian Influenza: Emerging Health Issue

1. Introduce the topic (5%)

2. Justify why the topic is an emerging health issue. Rationale for being an emerging health issue (20%)

“An excellent justification for the topic being an emerging health issue is provided. The argument is evidence based, critiqued, synthesized and applied in context. The topic is relevant and includes discussion on epidemiology and implications of antibiotic resistance. Expert use of relevant up-to-date academic and peer reviewed literature. Outstanding clarity of expression. No formatting problems with referencing identified. All references are correct in-text and cited correctly in the reference list using the correct APA style. No evidence of plagiarism”

3. Outline and critique approaches to reduce or mitigate the infection, using evidence to support your critique. You should also discuss the nurse’s role in reducing or mitigating the infection. Demonstrated understanding of key (Approaches and RN role to reduce or mitigate infection) (40%)

Approaches to reduce the risk/mitigate the infection risk are provided and applied to clinical context. The nurses’ role in reducing or mitigating the infection is discussed. There is an excellent understanding of the topic. There is clear and consistent evidence of superior critical analysis. Critique of the literature was undertaken and suitably applied to context. Expertly supported by current high-quality academic literature”.4. Develop and justify new ideas or new approaches you believe could be taken to reduce or mitigate the infection. New ideas or approaches are things that have not been attempted before or are not part of mainstream/common practice. You are encouraged to discuss creative or novel ideas. See marking guide. Present original ideas for approaches to mitigate the chosen infection (15%) Excellent thought given to very original ideas that are practical and suitable for the context

5.Conclusion (5%)

6.Logical organisational and sequencing of paper Clarity of expression Literacy standard.

Grammar / spelling / sentence construction / punctuation/adherence to word length (15%)

Please note the following points:

  • You must use high quality reputable evidence when you introduce your topic, discuss why your topic is an emerging health issue and when you outline and critique the approaches to reduce or mitigate the issue (points 1-3 above).
  • Read the marking guide. This gives you an idea of how marks will be allocated and how mark will be deducted (if necessary).
  • Format your essay according to APA style
  • You may use headings for this essay, if you wish to (as per APA style).
  • The design and layout are completely up to you. For example, you may wish to use different font sizes, headings and images to illustrate points.
  • Have a minimum of 15 references.
  • Submit your essay on Turnitin via Moodle by the due date.
  • References must be used (APA style), including a reference list.

Expert use of relevant up-to-date academic and peer reviewed literature. Outstanding clarity of expression. No formatting problems with referencing identified. All references are correct in-text and cited correctly in the reference list using the correct APA style. No evidence of plagiarism

Problem formulation of Analytical Tasks

Background and Situation
Imagine that you are the business analytics advisor to the Lord Mayor of Melbourne, Sally Capp:

• First woman to be directly elected as Lord Mayor
• First woman to hold the post of Agent-General for Victoria in the UK, Europe and Israel
• She has also served as the CEO for the Committee for Melbourne and COO of the Victorian Chamber of Commerce and Industry
• She began her career as a Solicitor, after completing Law (Hons) and Commerce degrees at the University of Melbourne
• She has held senior roles at both KPMG and ANZ, and she took the small business she co-founded to the ASX
• Most recently she was Victorian Executive Director of the Property Council of Australia

Over the past few years, the City of Melbourne has gathered a significant amount of data and have made it available to the public through an open data portal https://data.melbourne.vic.gov.au/.
This morning, you received the following email:Dear Business Analytics Advisor,

Melbourne is one of the greatest cities in the world, and I intend to do everything I can to keep (and improve) our reputation.

I had a constituent dinner last night – at the dinner, Stu Black (a Professor of Practice with La Trobe Uni) was bending my ear about the potential of data to make significant improvements to our city. He also complemented the Council on its open data portal initiative.

Our next election will be the 24th of October 2020. The conversation last night caused me to reflect upon what we might be able to do with the data available on the open data portal such that we are able to deliver some meaningful benefit to our community before the next election. After all, whilst I am pro-data, I can not guarantee that I will win the next election
– so I would like to make sure we deliver something within our term.

You are the data girl/guy, and you are a resident of our city. Can you please look through our data sets and provide me with a high-impact implementable recommendation supported by data?

My EA will schedule a meeting for us to discuss a fortnight from today. Can you please send me a briefing note 24 hours before our meeting so that I can review and reflect in advance of our meeting.

Looking forward to hearing your thoughts on the above

Sally

Your task is to prepare the briefing note and the underlying documentation. Please note, she is not asking you to do the work, but rather to propose a scope of work to be undertaken if she agrees. As you pull this together, please consider the following questions:1. What exactly is the Lord Mayor asking you to do? (I.e., what is the scope of the assignment.) Is she asking for insight, a plan, an implementation, or a combination of the above? What is the deliverable(s)?
2. What constraints are you working to? What are the stated constraints, and what are the implied constraints?
3. What assumptions do you need to make? Are these assumptions reasonable?
4. After reviewing the available data, what idea do you want to pitch? Why should the Lord Mayor act upon your idea? What is the benefit and who receives the benefit? What are the risks?
5. Express the problem above in an issue tree. Articulate the data and analysis required for each relevant branch of the issue tree. Articulate the sub-deliverables as appropriate. State any assumptions that you may have.
6. How do you make it easy for the Lord Mayor to say “yes”?