Jamie: Director of HIM Operations

Read the scenario below and create a manager/leader improvement plan. Use the template attached (????????) to complete this manager or leader plan. Scenario

Jamie was recently hired as the director of HIM operations within a 500-bed teaching facility. Jamie is a recent graduate of an online HIM bachelor’s program and she successfully obtained her registered health information (RHIT) certification within the last month. The director of HIM operations is responsible for the following functions within the HIM department as well as managing the 25 employees that perform these functions:

Release of information (ROI)
Management of outsourced transcription
Patient education for the use and access to patient portals
The management Issues present within the operations workgroup that Jamie will be managing are:

High employee turnover rate
Lack of standardized training programs for new employees
Distrust of previous management by employees
Turnaround times for ROI requests exceed the required benchmarks
Job descriptions for the employees are outdated
Customer service are not optimal as evidenced by the number of complaints received by the senior director of HIM


Give Jamie two examples to utilize in her improvement plan as she works with her group. The examples should address the issues in department (listed above under Issues) in the functions that she overseas. The improvement goals should include support from a variety of management and leadership theories outlined within the chapter. The goals should also include realistic time frames for completion.

See the example below for a reference:

Manager: Jenny Joe

Operations Area Improvements Goals Management / Leadership Theory Date of Completion
Release of Information Develop customer service for all ROI employees to include phone calls, emails and face-to-face interactions. Values-based leadership: treat others based on the values of the organization. Assignment requirement:
1. Prompts from the instructions are used as bold subtitles above each paragraph
2. All parts of the instructions are addressed in a substantive manner
3. Length: minimum 2 pages, not including title page and references
4. Separate title page with name, class, and assignment name and number
5. Separate page at the end for references
6. Introduction paragraph (3+ sentences) with bold subheading
7. Conclusion paragraph (3+ sentences) with bold subheading
8. Font size 12
9. Margins set at 1” on each side
10. Font type is either Arial, Cambria, Times New Roman, or Calibri
11. Double-spaced except references
12. File naming format: last name_first name_assignment_3
13. Minimum of 3 (research online to find articles on the topic to use as references in addition to text)
14, APA format
15. References are single spaced with one space between them

Case 2 Bega Cheese: Real Town

In January 2017, Bega Cheese (Bega), a listed dairy manufacturer based in the small country town of Bega, New South Wales, made a major announcement: it had agreed to buy most of the grocery and table spreads business of global snack food and grocery giant Mondelēz for A$460 million. Key to the purchase was seen to be the acquisition of the licence to produce and market Vegemite, Australia’s famous, unique, black, yeast-based breakfast spread. But the purchase included other brands, such as Kraft processed cheese, parmesan cheese, peanut butter, mayonnaise, Dairylea cheese snacks, Bonox health drink and ZoOsh salad dressing. These products had more than 30 per cent of the table spread market in Australia and this represented a significant diversification for Bega.The share market reacted well, jumping 13 per cent in one day. Executive Chair Barry Irvin said that combining Vegemite and Bega cheese would provide the building blocks for a great, fastmoving consumer goods (FMCG) business. Bega intended to keep the Port Melbourne manufacturing site and all the staff. Questioned about the diversification, CEO Aidan Coleman said that dairy was still the heart of Bega as it had the number 1 cheese brand, was the number 1 cream cheese producer and had a large infant formula business:2

Dairy assets are hard to come by … and we are a growth-focused company, but with spreads, whether it’s Vegemite or peanut butter or cheese, there’s a lot of commonality in the consumer base …, so we see it as a development of the business rather than a transformation of the business. 

Bega Cheese (Hubbard et al. Case 2)

Concise and clear presentationStrictly, the answer need to be addressing from the case study only

Read the Case Study and address the following requirements:

1. Identify the key segments of the Industry.

Info: Identification of key market segments (150 words)

2. Comment on Bega Cheese’s current products and markets with emphasis on performance trends.

Info: Analysis of Bega products and performance(250 words)

3. Construct a BCG Growth/Share Matrix for Bega’s products using data from the case to justify your product positioning.

Info: Creation of BCG matrix with justification (250 words)

3.1. Identify any assumptions and limitations in constructing this.

Info: Discussion of constraints and limits in constructing BCG matrix (clearly from the case only,300 words)

4. Given your portfolio, suggest strategies for two of the products.

Info: Identification of strategies for two Bega products.(300 words)

Case Study: Implementing Reward Strategy at Digisol

Jack, Tom and Ed are all former employees of Accenture, a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services. They have just started their own digital consulting company called Digisol. Digisol helps small medium-sized organisations design and implement digital technology in the space of marketing, operation and customer service. For the first six months, Jack Tom and Ed have been the only consultants in the company. They have now picked up enough business that they want to add five new consultants to have three different consulting teams. Because Digisol has such a unique niche in the consulting market and is a recent start up, Jack Tom and Ed have come up with five strategic business objectives.

 Expanded client base
 Customer service
 Individual and team productivity
 Employee development
 Overall profit

Based on the strategic business objectives, they feel that it is necessary that they hire consultants with

a) Experience in dealing with various digital platforms
b) Connections to a variety of digital technology companies
c) Sales experience since the new consultant will be responsible for finding and obtaining new clients.

Based upon their past experience at Accenture, Jack, Tom, and Ed know that it will be very difficult not only to attract consultants with this kind of experience but also to retain them. In order to combat these concerns, Jack, Tom and Ed feel that, if they can design and implement a proper reward strategy, they will be able to recruit and retain consultants with the necessary experience.

Based on this information and your knowledge of reward management, how would you recommend that Digisol structure a reward strategy for these new consultants? Please explain why you gave the recommendation that you did. Where relevant, please also explain the kind of rewards/pay you would recommend Jack, Tom and Ed to avoid.

Description of the task

Work in small groups, you will use reward and motivational theories and principles to develop appropriate reward strategies in response to a case study provided to you.

This is an opportunity for you to experience the ‘real world’ context of HRM practice where you will be expected to participate in client or team meetings and presentations via electronic means. This means you’ll have to consider the best way to structure your presentation so that your audience is interested and can follow your main points easily. Target Audience

Your presentation needs to be developed as if your team were delivering to the senior manager of the organisation (your client).  Present to the senior manager as if you were doing so as part of a Skype call during a management meeting.

Presentation Content 

The Presentation should provide an overview of your analyses of the provided case, the proposed reward strategy and your rationales.

Uploading your video to YouTube 

Each group will submit one video only. You will need to use a YouTube account. Please ensure when uploading the video that you select the appropriate option so that the video is undisclosed (not able to be searched by others on YouTube).

Risk Management and Law for Event Managers

The student may choose one of the following assignments:Risk Theory essay:

“Risk management is a branch of probability and forecasting”. Discuss this statement with reference to decision making, estimation, insurance, uncertainty and the complex management environment found in the development and management of an event. Use examples from the theory and practice of event management to illustrate your discussion.


Risk Management Plan

You must choose an event – such as a public festival attracting at least 5000 people- and develop a risk management plan. Make sure you choose an event that:

1. has available information about the event
2. is large enough for you to write about.

You are welcome to use an event from your own country or city and/or an event you have worked on. Students will be required to create a Risk Management Plan to include:

 Risk Assessment including risk matrix
 Developed Risk Control Plan
 As outputs of the risk assessment, other plans that may be included are:

o Health and Medical plan
o Emergency Management Plan
o Crowd Management Plan including site map
o Security Plan
o Traffic Management Plan
o Other plans as informed by the risk assessment

Assessment instructions (clear, succinct, without repetition).• relevance of answers to questions
• evidence of reading and research
• description and understanding of the concepts used (accurate, coherent, unambiguous)
• clarity of communication
• logical and justifiable argument or position
• all references and quotations to be acknowledged as per the ICMS style guide
• correct expression (spelling, grammar)
• academic integrity
• respect of minimum and maximum word length where appropriate

Readings for the assessment (instructions where they can be found e.g. MyAthens database, Moodle etc.)

The relevant documents and readings are found as part of the resources for the course. These include:
Guidelines for concerts, events and organised gatherings, Western Australia Government 2009 publication
A guide to health, safety and welfare at music and similar events updated 2007, Event Safety UK Publication

As the course is about risk and these can change over time, the Internet can be used to source actual plans
and templates. Many of the templates and plans will be for public events. Private events will often be ‘commercial in confidence’. Hence the student will find up to date plans and templates on Local Government

CUC107 Applying Cultural Capabilities Report

Task Overview

Introduction: It has been argued that cultural capabilities are fundamental to operating effectively in the workplace, community and the university. Cultural self-awareness, cultural intelligence and cultural capability are all required for creating safe work and social spaces. So, to complete this task you will be drawing together all of the learning from the unit to show understanding of strategies to create safe spaces.Task: Write a formal report to observe and analyse whether characters in a scenario are showing effective cultural capabilities and maintaining a culturally safe space. Also, recommend how effective cultural capabilities of the characters could be improved.

Task details

The report should:

  • Summarise and describe observations of the interactions related to aspects of cultural capabilities in the scenario.
  • Analyse (with formal references) the safe and unsafe aspects of the scenario, including the physical location and interactions between people.
  • Provide recommendations for creating or sustaining this scenario as a culturally safe space.
  • Be written in a formal tone – avoid personal language, contractions and slang.
    Steps for successfully completing Assessment 3
  1. Choose the scenario you will analyse. You can use a clip from the list below OR a scenario from your own experience. The examples below can give you some ideas about the kinds of scenarios you could choose.

As you think about which scenario to choose, observe the way that various social and cultural groups are represented in fictional scenes. When you are looking at your scenario, look for and try to comment on the hidden cultural communication styles also being shown.

Singer, B (Director). (2004, Nov 30). House MD, Season 2 Episode 18, Bilingual Backfire (Fox Studios).

Neptune, D. & Tanaka, K. (Directors). (2013). What Kind of Asian are you?

Riley, S. (Executive Producer). (2014, Nov 5). Black Comedy, Black White Woman. (Scarlet Pictures, disturbed by ABC).

Sharif, Z. (2016). An Indian in America: Unscripted Reactions

Cherones, T. (Director), Seinfeld, J. & David, L. (Creators). (1993, Dec 9). Seinfeld, The Cigar Store Indian Season 5 Episode 10. (NBC).

2. Format the Report

Prepare the layout before writing.Font size and type: Use font size 12. You may use font type calibri, arial or times new roman. Margins: Use Default margin, 2.54cm.

Line Spacing:  1.5 line spacing. You will need to include sections and subsections which should have numbered and titled headings. Word counts for each section below are only a guide but do indicate relative importance of the sections. This is reflected in the marking for each section.

(Please do not include the word count and the section instructions below in your report. This is only provided as information to help you in preparing the report.)

  • Title of Report: This should be on a separate page. Include the title, your name and student number, and the date. The title should include the name of the assignment and describe what the report will do. You can be creative to make an interesting title page.
  • Table of Contents: This should be on a separate page. A table of contents provides a list of the Sections and Sub-sections that you have used in your report, and the page on which they start. You can use the word function in ‘references’ tab to generate a table of contents from the levels of headings you can choose)

Now use this outline:

  1. Introduction (approx. 200 words): Briefly explain background, aim and scope of this report. Include the following sub-sections in the introduction.

1.1 Background An orientation to the topic of cultural capability and safe spaces.

1.2 Aim Tell the reader what the report aims to do – i.e. It will provide a summary, description and analysis of an example of a safe or unsafe space, and will recommend improvements to improve the safety of the space where appropriate.1.3 Scope Explain what the report will focus on, including what video, what particular scenes you will be discussing, and if the example depicts a safe or unsafe space.

  1. Summary and Observations (Approx. 350- 400 words): This section will include two sub-sections.

2.1 Summary of the scenario: needs to include:

  • a brief plot line of the events you are analysing
  • the setting (social, academic or workplace) with a general overview of the scene
  • any relevant background information to understand the scene
  • identification of the key characters ( you can use ‘persons A, B and C” ).

2.2 Observations: Identify the behaviours that are evidence of the cultural safety issues and cultural capability. These observations should confirm your statement in the introduction about whether the space is safe or unsafe.  Some of the things to look for and describe are: physical factors (size and layout of space, position of people in the space), communication factors (body language, voice, words), signs of inclusion or exclusion, and displays of or lack of cultural intelligence. It is a good idea to include a Table to set out your observations. Word count is included in the ‘summary and observations” quota, so don’t ‘spend’ all your words here.If you use a table, remember that it will need to be introduced, and a number and title provided, as per below. (Note replace highlighted instructions with your own words):

Table 1 Title of table here

Scene description event or sections of event Column heading eg Sign of empathy Column heading eg

Use of space

Column heading eg

communication styles

        Add more rows if needed
  1. Analysis: (700-800 words):

In this section you should demonstrate your understanding of the key concepts covered in the unit.  Using relevant literature, together with your observations in section 2 of elements within the scenario, analyse whether chosen scenes are a safe or an unsafe space and explain why. Support your claims about whether each scene is a safe or unsafe space with readings and definitions of the concepts that comprise cultural safety including cultural intelligence and cultural capabilities.

Hint: As noted earlier, to improve clarity, your analysis may include numbered sub-headings to highlight and structure key issues or reasons that you have identified in your scenario as important to whether the space represented there is safe or not safe (e.g. 3.1 Empathy, 3.2 Intercultural Communication, 3.3 Awareness of Body Language, 3.4 Culture Shock, Etc.).

  1. Recommendations (150 – 200 words): Based on your analysis section, make recommendations for how situations in the situation may be changed using cultural capabilities to make this a safer space. The recommendations that you make should tie in very closely to your discussion in the analysis section. If the scenario is already safe, identify what aspects of the scenario have been important in making it safe. References are needed here.
  2. Summary and Conclusion (approx. 100 words): Summarise the main ideas. What did your chosen situation show about safe spaces, and what actions needed to be taken to make it a safe space, if anything?  No new material or references should be included in the summary and conclusion.

You are the District nurse who is visiting Violet

You are the District nurse who is visiting Violet, who has type 2 diabetes, osteoarthritis and a lower left leg ulcer. She is ambulant over short distances with a walking frame. Violet has been approved for residential aged care and has been waiting for a nursing home bed. During the last 3 months you have been visiting to attend to Violet’s BSL’s and daily dressings, until a suitable placement becomes available.Violet currently lives with her daughter Gemma, Matthew (Gemma’s husband), and their two young children, Scott aged 5 and Lucy aged 7, who both attend the local primary school. The family lives in a two-bedroom town house. Gemma works night shift as an enrolled nurse, and earlier in the year Matthew was made redundant from his job and is currently unemployed.

The house is becoming quite stressful. The children have given up their bedroom for their grandmother and are sleeping in the lounge room. Violet requires a lot of care and is demanding of her daughter’s time. Violet argues frequently with Matthew about him not working and his drinking of alcohol. You are very fond of the family and feel for the pressures that they are under. One day after you shower and attended Violets wound care you pass Matthew sitting on the front step of the house. He is drinking alcohol and it is 10am. You ask him how he is coping with having Violet staying with the family. He says he’s not doing so well and “lately I’ve had trouble controlling my temper with the kids”.

Guideline for completing Assessment Task 4

Please make sure you are familiar with the assessment criteria in the unit outline and the rubric. As this is a report not an essay, it is appropriate to use headings if you wish. Please keep in mind this is only a suggested approach to take. Similarly, the word count for each part is also only a guide. The word count for this task is 1500 words +/- 10% (150 words).

1. This task is not a formal essay, so a brief introduction in which you identify the clinical issues in the case study and nominate which of these you will use as the focus of your research questions will suffice. (100 words)

2. Briefly explain what type of questions quantitative research is used to answer. Develop a quantitative research question related to the clinical issue you have nominated. The wording of the question should demonstrate your understanding of quantitative research. (150 words)

3. Undertake a literature search to find relevant literature that contribute to answering your research question. Detail the search engines and search terms used. Briefly discuss the outcome of this search and the process used to determine which articles you include in the subsequent discussion. (150 – 200 words)

4. Discuss relevant material from the literature you found that contribute to answering your proposed research question. (250 – 300 words)

5. Briefly explain what type of questions qualitative research is used to answer. Develop a qualitative research question related to the clinical issue you have nominated. The wording of the question should demonstrate your understanding of qualitative research. (150 words)

6. Undertake a literature search to find relevant literature that contribute to answering your research question. Detail the search engines and search terms used. Briefly discuss the outcome of this search and the process used to determine which articles you include in the subsequent discussion. (150 – 200 words)

7. Discuss relevant material from the literature you found that contribute to answering your proposed research question. (250 – 300 words)

8. Provide a brief conclusion highlighting the difference between the findings from both og your research questions. (100 words)

Industrial Espionage Case Scenario 

Scenario In the previous tutorial, you used Competitive Intelligence to obtain information on your competitor legally in order to find out what its developers and management may be up to. From analysing the results of the BI exercise, it was concluded that it is very likely that they (the competitor) has developed a new marketing method that would promote Online shopping. You know the legal and ethical limitations of competitive intelligence, but now you are contemplating using Industrial Espionage against your rival. Thinking may be unethical or immoral, turning thoughts into actions is illegal! Tasks

Based on the above scenario, you suspect that your competitor may be able to become the first and biggest Online seller in the health and beauty. This is worrying because the competitor can hold a significant portion of the market, and given that these method can remain operational for few years, it will be very difficult to recapture the lost market share.

The CEO has suggested/hinted in using Industrial espionage to obtain the following information.

1. At what stage is the competitor at?
2. How could they overcome other competitors.
3. Technical information with regards to the new selling product.
4. Sales and Marketing strategy with regards to Online shopping.
5. Pricing, discounts and warranty.
6. Any other useful information.

Role play your assigned position within the company and discuss how the company can use Industrial Espionage to find out the required information. You should make use of your knowledge gained from earlier tutorials, the provided company profile as well as further research to create a plan to spy your competitor. You may make any reasonable assumptions in your plan, but you must state these assumptions clearly in your written work.

• Know the major way in which industrial espionage can be conducted. Review what you have learnt in previous tutorials about the four functional areas of security. You should know by now, what are the threats and threat defence and how they relate to the four functional areas of security. You will need to think about the defences and how to exploit weaknesses in those defences.

• Consider the legal and ethical implications of using Industrial Espionage and the potential backlash if caught.

• Consider using some kind of risk management process when conducting industrial espionage. • There are tons of information on the internet on the topic of Industrial Espionage. It might be useful to do some research and review some of the information available.

PHI60001 Critical Thinking Quiz Answers

1. Arguments from real life

(a) Describe two scientific arguments that use analogy that you have encountered in your studies or reading, or in conversation, or in the media or online. In each case, be sure to mention the argument’s conclusion, the analogy, and how the comparison (analogy) was being used to support the conclusion. (2 x 1 mark) (b) Describe one fallacious argument by analogy that you have encountered in your reading, or in conversation, or in the media or advertising, or online—be sure to mention the analogy and the conclusion it was supposed to support. Which fallacy of analogy did it commit and why is it a fallacy? (1 mark)

(c) Describe a scientific argument that uses an analogy, but which is subject to counter-analogy.

• Be sure to mention the argument’s conclusion and the analogy being used to support it; (1 mark)

• Explain how that analogy is meant to support the conclusion; (0.5 marks)

• Explain the counter-analogy that has been raised against the argument, and what the counter-analogy is intended to show. (1.5 marks)

(d) Describe a real-life argument you have encountered in which problematic use of language results in a fallacy being committed.

• What was the argument? (0.5 marks)

• What was problematic about the language it used? (0.5 marks)

• What was the fallacy that resulted from this problematic language? (0.5 marks)

2. Using the recommended detailed method for analysing and evaluating arguments that use analogy, analyse and evaluate the following argument. In your evaluation of the argument, mention and explain the relevance of any counter considerations you think the argument should have addressed; and if you think any fallacy is committed, mention and explain it in your evaluation. (3 marks)

Although we may feel sympathetic toward refugees who try to enter Australia illegally, we must remember that Australia is like a lifeboat and its resources are limited, like the provisions in a lifeboat. People trying to enter Australia illegally are a serious risk to our nation, just as there is a serious risk to the occupants of a lifeboat if it is allowed to become overloaded. We should therefore turn away all who try to enter Australia illegally as refugees.

3. Definitions For each of the following passages, identify the type of definition being used, say whether the definition is acceptable or unacceptable, and justify your answer. (3 x 1 mark)

(i) You and I are not really disagreeing. Each of us does say the other is wrong, but at least we’re still talking to each other.

(ii) Universities are institutions of tertiary education.

(iii) The winner of this relay race will be the team that completes the greatest number of laps of the track in one hour. 4. Problematic Uses of Language (3 x 0.5 marks) (i) From the options below, select the one which correctly describes the following passage: ‘We shouldn’t worry about tsunamis; after all, they’re just waves.’

a) This statement does not involve any problematic use of language.

b) This statement is problematic because it is vague.

c) This statement is problematic because it is ambiguous.

d) This statement is problematic because it uses emotionally charged language e) This statement is problematic because it uses euphemism

(ii) From the options below, select the one which correctly describes the following passage: ‘Because it’s nothing but a theory, the theory of relativity should not be taken seriously.

a) This statement does not involve any problematic use of language.

b) This statement is problematic because of vagueness.

c) This statement is problematic because of ambiguity.

d) This statement is problematic because it uses emotionally charged language. e) This statement is problematic because it uses euphemism.