Australian Hardware Simulated Business Scenario
Assessment description: In response to the Australian Hardware simulated business scenario, you will develop and implement training for managers who are responsible for performance management. The training will need to be consistent with processes developed in Assessment Task 1 as well as consistent with Australian Hardware policies and procedures. You will then answer a series of email questions in order to support a manager through the process of performance managing an employee. Finally, you will provide a written reflection to evaluate the effectiveness of the performance management processes you have developed, trained managers in and implemented.
1. Review the Australian Hardware simulated business information provided in the Assessment Appendices.
2. Review the following scenario:
You are the Human Resources General Manager at Australian Hardware. You have recently planned the implementation of integrated performance management processes. You will now need to plan and deliver manager training to assist managers to implement performance management. Your training will need to be consistent with any processes you developed in Assessment Task 1 as well as being consistent with Australian Hardware policies and procedures. For example, if you outlined a process of biannual performance review in Assessment Task 1, your training session should not present information that is contradictory to the biannual review process. Manager training is to be implemented nation-wide. As a first step, you will plan and deliver pilot manager training to the Wollongong managers. The learners include:
● mangers aged 25–50 years
● managers who like to observe others before doing
● managers who have requested lots of activities.
You will then need to support managers to performance manage employees in accordance with organisational policies and procedures. Finally, you will need to continually evaluate the effectiveness of processes against objectives for performance management.3. Use the template provided in Appendix 1 to plan training for Wollongong managers. Remember to plan objectives for the training and to monitor success against objectives (plan to conduct some form of test or evaluation of the training). Remember to plan strategies for winning the support of managers for implementing processes. You will plan a 20–30 minute session that:
a. briefly outlines the main features of the performance management process, such as:
i. regular monitoring of performance
ii. identification of performance gaps iii. providing feedback
iv. managing talent
b. focuses on one of these four aspects of the process and give examples, introduce tools, or demonstrate skills
c. addresses storage of performance management documentation in accordance with record keeping policy
d. allows adequate time for managers to practise and to provide feedback.
4. Deliver training, making sure to:
a. outline the main features of the performance management process (as
listed in the previous step)
b. meet the needs of your learners
c. present information that is consistent with processes you outlined in Assessment Task 1 and consistent with Australian Hardware policies and procedures
d. use a range of facilitation methods to cater for differences in learning style
e. follow the time-frame you outlined in the session plan.