An Assessment of Training: Chick-Fil-A
Post an organization you selected. In 1-2 paragraphs describe a setting for a training class you might facilitate. Include information on the size of the organization, supervisory structure and the nature of the employees. Write a training goal, 3-5 related objectives, and how you would assess if learning has occurred.
An Assessment of Training: Chick-Fil-A
Chick-Fil-A is a fast-food retailing chain of restaurants that specializes in chicken sandwiches. The organization has franchises in Canada, the United Kingdom, and South Africa. Chick-Fil-A’s business strategy is grounded in excellent customer service and a simple menu. The firm has a board of directors that include the firm’s chief executive and five directors. The chief finance officer (CFO) and chief operations officer (COO) are second in command, followed by the marketing, legal, and human resources officers. The CFO handles the institution’s financial and accounting solutions, while the COO oversees the company’s innovations and new ventures, communications, and restaurant designs. I will train Chick-Fil-A’s managerial and supervisory bodies on how to revolutionize the firm’s existing HR practices using the Logic Model. After the training, I will use several instruments to assess if learning has occurred.
The goal of my training will be to enlighten Chick-Fil-A’s management on why HR should be included in C-Suite decision-making processes. My objectives will consist of assessing the organization’s existing HR conditions and how they can achieve a competitive advantage through the firm’s HR practices (Pilenzo, 2009). I also aim to explain the importance of having fewer HR programs and the need for a new paradigm.
I will assess the learning outcomes by requesting the learners to identify the value of the coaching program to the institution’s customers and the organization. I will also ask my students how they can monitor the HR model’s performance (Laughlin et al., 1998). I expect that all learners will furnish me with an accurate answer.
Chick-Fil-A is a chain of fast-food restaurants that has a global presence in several countries. I intend to train the firm’s executives on how to revolutionize existing HR practices for better income. After the training, I will assess learning outcomes by evaluating the students’ understanding of my training module.
References
McLaughlin, J. A., & Jordan, G. B. (1999). Logic models: A tool for telling your programs performance story. Evaluation and Program Planning, 22(1), 65-72. https://doi.org/10.1016/S0149-7189(98)00042-1
Pilenzo, R. C. (2009). A New Paradigm for HR. Organization Development Journal, 27(3), 63-75.